Privacy Policy
Last updated: August 2026
Save Torbay Hospital Ltd ("STH", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Save Torbay Hospital Ltd is a not-for-profit campaign organisation established to protect the future of Torbay Hospital and the vital acute services upon which our communities depend.
For data protection purposes, Save Torbay Hospital Ltd is the Data Controller for personal information collected by the campaign.
Registered Office: 75 Teignmouth Road, Torquay TQ1 4ES Email: Chair@savetorbayhospital.co.uk Company Number: 17339357
2. Information We Collect
We may collect personal information when you:
- contact Save Torbay Hospital
- sign up to receive campaign news and updates
- sign or support a petition
- make a donation
- offer to volunteer or become an Ambassador
- attend or assist with campaign events
- complete a form on our website
- otherwise communicate or engage with the campaign
This information may include your name, email address, telephone number, postal address and any other information you choose to provide to us.
Where necessary, we may collect additional information from volunteers and Ambassadors for legitimate administrative, governance or insurance purposes.
3. How We Use Your Information
We may use your personal information to:
- respond to your enquiries
- provide campaign news and updates where you have requested them
- administer petitions and other campaign activities
- communicate with supporters, volunteers and Ambassadors
- organise meetings, events and fundraising activities
- process and administer donations
- maintain appropriate company, financial and administrative records
- protect the legitimate interests of Save Torbay Hospital Ltd
- comply with our legal and regulatory obligations
We will only use personal information for legitimate purposes and will not use it in a way that is incompatible with the purpose for which it was collected.
4. Our Legal Basis for Processing
Depending upon the circumstances, we may process your information because:
- you have given us your consent
- it is necessary for our legitimate interests in operating and administering the Save Torbay Hospital campaign
- it is necessary in connection with an agreement or arrangement with you
- we are required to do so to comply with a legal obligation
Where we rely upon your consent, you may withdraw that consent at any time.
5. Campaign Communications
If you have asked to receive news or updates from Save Torbay Hospital, we may contact you using the details you have provided.
You can ask us to stop sending you campaign communications at any time by using any unsubscribe facility provided or by contacting us at chair@savetorbayhospital.co.uk
6. Donations
Where you make a donation, we may collect and retain information necessary to administer the donation and meet our financial, accounting and legal obligations.
Payment information may be processed by a third-party payment provider. Save Torbay Hospital Ltd will only retain payment information where it is necessary and lawful for us to do so.
7. Volunteers and Ambassadors
We may hold additional information about individuals who formally volunteer or act as Ambassadors for Save Torbay Hospital Ltd.
This may include signed agreements and information reasonably required for administration, communication, governance, insurance or other legitimate organisational purposes.
Access to such information will be restricted to those who reasonably require it.
8. Sharing Your Information
Save Torbay Hospital Ltd will never sell your personal information.
We will only share personal information where:
- you have given us permission
- it is necessary for the administration of the campaign
- a trusted service provider is processing information on our behalf
- we are legally required to disclose it
- disclosure is reasonably necessary to establish, exercise or defend legal rights
Where organisations process personal information on our behalf, we will take appropriate steps to ensure that the information is properly protected.
9. Protecting Your Information
We take the security and confidentiality of personal information seriously.
Reasonable technical and organisational measures are used to protect information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to authorised individuals who require it for legitimate Save Torbay Hospital purposes.
10. How Long We Keep Your Information
We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, regulation, insurance, accounting or other legitimate organisational requirements.
When information is no longer required, it will be securely deleted or destroyed.
11. Your Rights
Under UK data protection law, you may have the right to:
- ask what personal information we hold about you
- request a copy of your personal information
- ask us to correct inaccurate or incomplete information
- ask us to delete your information in certain circumstances
- object to or restrict certain uses of your information
- withdraw your consent where we rely upon consent
- request transfer of your information where applicable
To exercise any of these rights, please contact: chair@savetorbayhospital.co.uk
12. Cookies and Website Information
Our website may use cookies and similar technologies to enable it to operate effectively and securely.
Where non-essential cookies, analytics or tracking technologies are used, further information and appropriate choices will be provided through our website's cookie notice or consent mechanism.
13. Links to Other Websites
Our website may contain links to websites operated by other organisations. Save Torbay Hospital Ltd is not responsible for the privacy practices of external websites, and we recommend that you read their privacy policies before providing personal information.
14. Complaints
If you have any concerns about how we have handled your personal information, please contact us in the first instance so that we can investigate and respond.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
15. Changes to This Policy
We may update this Privacy & Data Protection Policy from time to time to reflect changes in legislation, our activities or the way in which we process personal information.
The current version will always be published on the Save Torbay Hospital website.
Save Torbay Hospital Ltd Protecting Torbay Hospital and the vital services our communities depend upon.